Client Services Representative

About Us

Pinnacle Safety and Training is a Nationwide industry leader in the provision of safety training and related services. Our mission is to help our clients improve safety outcomes, meet WHS obligations, and develop a strong safety culture. We work across industries such as mining, construction, energy, and telecommunications, providing world-class training, audits, rescue services, and tailored safety solutions.

With over 430,000 students trained, we provide comprehensive programs that assist businesses in meeting compliance obligations and enhancing workforce performance. We provide training and qualification delivery modes across face-to-face, on-site, or at our clients' locations, as well as virtually and online, tailoring our offerings to meet our clients' specific needs and the unique requirements of their businesses.

Our Purpose

We improve people's lives through education.

Our Vision

To be the best training provider in Australia.

The Role

We are seeking a proactive and client-focused individual to join our Client Services team as a Sales Support Administrator. In this role, you will be one of the primary points of contact for credit account customers and private group bookings, ensuring a seamless and professional experience. You will be responsible for preparing and managing training and service quotes, maintaining strong client relationships, and ensuring smooth coordination between sales, operations, and training teams.

Situated in our brand-new, state-of-the-art headquarters in Murarrie, Brisbane, we foster a vibrant, client-focused culture that encourages innovation and growth. We are seeking a motivated Sales Support Administrator to join our Client Services team and assist in nurturing and expanding our services across Australia.

Key Responsibilities:

Provide prompt and professional responses to client inquiries via phone and email.

Follow up on outstanding quotes to secure bookings and maximise conversions.

Work closely with internal teams to confirm trainer availability, resources, and logistics.

Maintain pricing consistency using internal tools, ensuring competitive and accurate quoting.

Oversee compliance and induction documentation to ensure a seamless training experience.

What We’re Looking For:

Exceptional communication and relationship-building skills.

Strong attention to detail and ability to manage multiple tasks efficiently.

Experience in client services, sales support, or administration in a fast-paced environment.

Ability to work collaboratively with sales, operations, and training teams.

Proficiency in Google suite.

A proactive and problem-solving mindset, with a keen eye for process improvement.

RTO experience is preferred but not essential, as full-time training and development within the role will ensure the successful candidate is educated across all Pinnacle’s safety training and service division offerings.

If you are passionate about customer service and want to be part of a growing team and a thriving business, apply today!

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