Melbourne, VIC
RTO Admin Officer
Australian Institute of Professionals
This is an administrative position at an Australian registered training organisation requiring 2-3 years of experience in education/RTO settings. The role involves managing student services including processing admissions and enrollments through student management systems (AVETMISS and PRISMS), maintaining student records, coordinating class schedules, issuing completion documentation, auditing compliance, and handling student inquiries and academic support follow-ups. The position demands advanced proficiency with AVETMISS systems, data entry skills, strong customer service abilities, and the capacity to manage administrative workflows involving multiple complex systems. A valid Australian work visa or permanent residency is mandatory.
Administrative Support
Full-Time
Posted on
April 28, 2026
RTO Admin Officer
Australian Institute of Professionals
Responsibilities
- Provide a high level of customer service to students and staff
- Follow up on students who require academic support, and engage them in an intervention plan where required
- Issue warning letters according to the Institute's policies and procedures
- Responding to and managing a range of student enquiries and issues
- Coordinating and scheduling classes
- Preparing student and trainer paperwork for courses
- Data entry of student enrolments, attendance and student completions
- Make sure that accurate testamurs and statements of attainment are being issued on completion as per AQF requirements
- Auditing student files for compliance
- Process student admissions through the student management system & PRISMS if required, PRISMS system experience preferred but not essential, as training will be provided
- Issuing offer letters and listing with the agents and the marketing team only if required
Skills and experience
- Demonstrated experience in Education/RTO
- Minimum 2-3 years of Education/RTO experience required
- Student management and AVETMISS system knowledge
- Advanced user-level experience with AVETMISS systems required
- Proven customer service, interpersonal and communication skills
- Professional can-do attitude, always willing to solve any problem
- Ability to adapt to change and manage complex systems
- Valid Australian work visa or work rights required for this position
Job benefits and perks
- Excellent working conditions
- This role offers the opportunity to further develop your technical and industry knowledge
Only shortlisted candidates will be contacted.
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Employer questions
Your application will include the following questions:
Do you have experience in administration?
How many years' experience do you have as an Admissions Officer?
Which of the following statements best describes your right to work in Australia?
Do you have data entry experience?
Do you have customer service experience?
How many years of auditing experience do you have?
Do you have experience working for a registered training organisation (RTO)?
Which of the following Microsoft Office products are you experienced with?
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