Industry and Student Support Officer

Join our growing team at Building Industry Training Pty Ltd (RTO #40785)

Building Industry Training (BIT) is seeking an Industry and Student Support Officer to help our trainers and business development teams across our nationally recognised training operations.

As an Industry and Student Support Officer (ISSO), you will play a pivotal role in driving trainer efficiency and effectiveness within our RTO. Your main responsibilities will be to coordinate trainer and student engagement including client engagement and follow up to ensure that our operational and training delivery outcomes are achieved in line with the requirements of the VET Quality Framework and various State Government funding contracts. You will work closely with our trainers and business development officers to maximise the effectiveness and efficiency in our training delivery.

Our ISSO’s are supplied with an attractive salary package including super.

What you will do:

●      Liaise with trainers, employers and students in Queensland and NSW and other stakeholders that be contacted to support the broader BIT team.

●      Ensure obligations for compliance and reporting are met.

●      Support the team in gathering and maintaining evidence of trainer and assessor compliance, site visits and associated customer engagement information.

●      Assist with the preparation of submissions to and/or coordinated visits with the BD team to key stakeholders.

●      Assist in the preparation and presentation of reporting to management.

●      Conduct and analyse internal and external surveys.

●      Provide development support and advice to our trainers and assessors on workload management, documentation and general logistics support including service bookings etc.

●      Building and maintaining relationships with relevant internal and external stakeholders.

●      Assist in trainer and student file preparation and maintain evidence as per record keeping requirements for an RTO.

●      Researching, analysing and reporting data to inform current and future emerging issues that may impact on trainer activities and business operations.

●      Assist trainers in managing their vehicles and scheduled servicing and/or administration days as required.

Key Selection Criteria

Role will suit an individual who:

●      Is self-motivated and flexible in delivering effective solutions to help manage operational issues including planning, identifying change/improvement opportunities.

●      High level of communication skills and professional phone manner.

●      Works effectively in a team environment and can willingly assist team members to resolve issues in a timely manner.

●      Has a strong work ethic and professional approach to working with internal and external stakeholders.

●      Has a high attention to detail

●      Has any prior logistics and/or booking/coordination experience

●      Excellent reporting and people skills

●      Previous RTO experience is preferable but not essential.

●      Blue Card

●      Clear national crime check report.

KPIs

Trainer, Employer and Student Satisfaction Surveys, Site visit Cancellations vs Site Visit Completed, Student and employer contacts per month and number of events organised/attended.

Why Join BIT?

BIT is a large, growing registered training organisation with a strong team and student base that is expanding across Queensland and NSW. We are expanding our scope with new courses planned to be delivered in 2027.

BIT takes a whole of career view for our students and sees compliance as a critical role in ensuring students, employers and regulatory stakeholders have confidence in our systems, processes and outcomes.

This provides an opportunity to influence quality outcomes across the building and construction training sector alongside a high performing compliance team covering a range of training industry sectors.

Location

Position is primarily Gold Coast based but will require regular travel to other offices and localities including the Brisbane and Rockhampton.

How to Apply?

Submit your resume and cover letter via Seek’s portal.

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Employer questions

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

How many years' experience do you have as a Student Support Officer?

How much notice are you required to give your current employer?

Do you have experience working for a registered training organisation (RTO)?

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